pk395 Privacy
Policy

01 Who We Are

pk395 is an online casino and sports betting platform accessible at pk395.pro, providing cricket betting, live dealer casino games, slots, and instant-win titles primarily to players based in Pakistan. References to "pk395", "we", "us", or "our" throughout this Privacy Policy refer to the operator of the pk395 platform and its authorised data processing representatives.

For all data-related enquiries, including requests to exercise your rights under this policy, you may contact our dedicated privacy support channel at [email protected]. We aim to acknowledge all privacy-related communications within forty-eight (48) hours of receipt.

02 Data We Collect

pk395 collects personal information through a variety of channels depending on how you interact with our platform. The categories of data we collect are as follows:

We do not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information beyond what may be incidentally disclosed during responsible gaming self-assessment processes. Any such incidental disclosure is treated with the highest level of confidentiality.

03 How We Use Your Data

pk395 uses the personal data we collect for the following specific and documented purposes:

• Account Creation and Management: To register your account, verify your identity in accordance with KYC requirements, and maintain your account in good standing throughout your relationship with pk395.
• Payment Processing: To facilitate deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, USDT, BTC, ETH, and other supported payment methods, and to detect and prevent fraudulent transactions.
• Service Delivery: To provide access to sports betting markets, live casino tables, slot games, and all other features available on the pk395 platform.
• Regulatory Compliance: To fulfil our legal obligations including anti-money laundering (AML) checks, age verification (21+), and reporting requirements imposed by applicable regulatory authorities.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and maintain records of our communications with you.
• Security and Fraud Prevention: To monitor for unusual account activity, detect multi-accounting, identify bonus abuse, and protect the integrity of the pk395 platform for all players.
• Platform Improvement: To analyse aggregated usage patterns and improve the functionality, performance, and content of the pk395 platform over time.
• Responsible Gaming: To administer deposit limits, self-exclusion requests, cooling-off periods, and other responsible gaming tools you have activated on your account.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may withdraw consent for marketing communications at any time via your account settings or by contacting support.

04 Legal Basis for Processing

Every instance of personal data processing carried out by pk395 rests on one of the following recognised legal bases:

• Contractual Necessity: Processing required to enter into or perform our contract with you, including account registration, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML checks, age verification obligations, and regulatory reporting.
• Legitimate Interests: Processing carried out to pursue our legitimate business interests — such as fraud prevention, platform security, and improving our service — where those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily in the context of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05 Data Sharing & Disclosure

pk395 does not sell, rent, or otherwise commercially transfer your personal data to unaffiliated third parties. We may, however, share your data with carefully selected third parties in the following circumstances:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency payment gateway providers, solely to the extent required to process your deposits and withdrawals.
• KYC and Identity Verification Providers: Third-party identity verification services used to confirm your age, identity, and document authenticity as part of our regulatory compliance obligations.
• Game Content Providers: Licensed software providers who supply the casino games and sportsbook data available on pk395. These providers may receive technical session data necessary for game operation but do not receive personally identifiable information beyond what is technically required.
• Analytics Service Providers: Providers of website and application analytics tools used to understand aggregate platform usage patterns. These providers process data on our behalf under data processing agreements that restrict their use of your data.
• Legal and Regulatory Authorities: Where required by law, court order, or regulatory direction, pk395 may disclose personal data to law enforcement agencies, financial regulatory bodies, or other competent authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a substantial part of pk395's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections remaining in place.

All third parties to whom we disclose personal data are contractually required to implement appropriate technical and organisational security measures and to process your data only for the purposes for which it was shared.

06 International Data Transfers

Given the global nature of online platform operations, personal data processed by pk395 may be transferred to, stored on, or accessed from servers and systems located outside Pakistan. Where such transfers occur, pk395 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

Such safeguards may include contractual clauses between pk395 and the recipient entities that impose data protection obligations consistent with applicable privacy standards. If you have questions about the specific safeguards applicable to any particular international transfer, you may contact us at [email protected].

07 Data Retention

pk395 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, subject to the following retention parameters:

• Account Data: Retained for the duration of your active account relationship with pk395, and for a period of up to five (5) years following permanent account closure to satisfy AML and regulatory record-keeping obligations.
• Transaction and Betting Records: Retained for a minimum of five (5) years from the date of each transaction to comply with applicable financial record-keeping requirements.
• KYC and Identity Documents: Retained for the period required by applicable regulatory frameworks, typically five (5) years from the date of the most recent verified transaction.
• Support Communications: Retained for up to three (3) years from the date of the last communication to allow for dispute resolution and complaint investigation.
• Marketing Consent Records: Retained for as long as you maintain an active marketing subscription, plus one (1) year following withdrawal of consent as evidence of your prior consent.

When data reaches the end of its applicable retention period, it is securely and irreversibly deleted or anonymised so that it can no longer be associated with any individual player.

08 Cookies & Tracking Technologies

pk395 uses cookies and similar technologies (including local storage objects and session tokens) to operate the platform effectively and to deliver a consistent experience across your sessions. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without impairing core functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, display options, and previously selected sports markets, so that you do not need to reconfigure the platform on each visit.
• Analytics Cookies: Used to collect aggregated and anonymised data about how players navigate the pk395 platform, which pages are visited most frequently, and where errors are encountered. This data is used solely to improve the platform.
• Security Cookies: Used to detect and prevent fraudulent activity, multi-accounting, and automated bot activity on the platform.

You can manage or disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect the performance or availability of some platform features. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

09 Security Measures

pk395 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include, but are not limited to:

• TLS 1.2 / 1.3 encryption for all data in transit between your device and pk395 servers.
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records.
• Multi-factor authentication options available for all registered player accounts.
• Regular penetration testing and vulnerability assessments conducted by independent security professionals.
• Role-based access controls limiting internal access to personal data to only those staff members with a documented operational need.
• Intrusion detection systems and real-time security monitoring across all production infrastructure.
• Formal data breach response procedures, including player notification protocols where a breach is assessed to present a high risk to individual rights.

10 Your Data Rights

Subject to applicable law and certain regulatory limitations, you hold the following rights in relation to the personal data pk395 holds about you:

• Right of Access: You may request a copy of all personal data we hold about you, along with information about how it is being used.
• Right to Rectification: You may request that inaccurate or incomplete personal data we hold about you be corrected or completed without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations (such as AML record-keeping requirements).
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy or where processing is unlawful but you prefer restriction over deletion.
• Right to Data Portability: You may request a copy of personal data you have provided to us in a commonly used, machine-readable format, to the extent technically practicable.
• Right to Object: You may object at any time to processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, though such objections will be assessed against our overriding operational requirements.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please submit a written request to [email protected] with sufficient information to verify your identity. We will respond to all verified rights requests within a reasonable period, and in any event within thirty (30) days of receipt.

11 Children's Privacy

pk395 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21 years. The platform is designed, marketed, and operated exclusively for adult players who meet our minimum age eligibility requirement of 21+.

Age verification is a mandatory step in the pk395 registration and KYC process. Any account found to belong to a player under the age of 21 will be immediately and permanently closed, and any data collected will be retained only for the minimum period required by applicable regulatory obligations before being permanently deleted.

12 Third-Party Links

The pk395 platform may from time to time contain references to game providers, payment partners, or other service integrations. This Privacy Policy applies solely to personal data collected and processed by pk395 in connection with pk395.pro. It does not extend to any third-party systems, platforms, or services that may be accessible via links or integrations within our platform.

pk395 accepts no responsibility for the privacy practices of third-party service providers. We encourage you to review the privacy policy of any third-party service before providing them with your personal data.

13 Changes to This Privacy Policy

pk395 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes — meaning changes that substantially affect your rights or our obligations — we will notify registered players by posting a prominent notice on the platform and, where practicable, by sending a notification to the contact details held on your account.

The revised Privacy Policy will take effect from the date indicated in the "Effective Date" field at the top of this document. Your continued use of the pk395 platform after that date constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed of how we protect your data.

14 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how pk395 handles your personal data, please contact our privacy support team through the following channels:

• Live Chat: Available 24/7 directly within the pk395 platform interface — the fastest way to reach a live agent.
• Email: [email protected]

We are committed to resolving all privacy-related concerns promptly and transparently. All formal privacy complaints will be acknowledged within forty-eight (48) hours and fully investigated within thirty (30) days.